SkyCrown Privacy Policy

Sky Crown Casino operates under a licence issued by the Gaming Control Board of Curaçao. This policy explains how the casino collects, uses, stores, and shares personal data belonging to players who access the platform at skycrown.com. It applies to all interactions — account registration, gameplay, payment processing, and customer support. Players located in Australia are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set minimum standards for how their information is handled.

The main advantage of reading this document is understanding exactly what data the casino holds and how to exercise control over it. The main thing to keep in mind is that some data collection is non-negotiable: identity verification and financial monitoring are required under the GCB licence conditions and applicable anti-money laundering obligations.

Sky Crown Casino collects the information needed to open and maintain a player account, verify identity, process transactions, and meet regulatory obligations. This includes full legal name, date of birth, residential address, email address, phone number, and government-issued identification documents such as a passport or driver’s licence. Payment data — including bank account details, card numbers (stored in tokenised form only), and transaction history — is collected when a deposit or withdrawal is made.

During gameplay, the casino records session logs, betting history, game preferences, device identifiers, IP address, and browser type. This data is used for fraud prevention, responsible gambling monitoring, and service improvement. The casino also collects information submitted through support requests, verification queries, and promotional opt-ins. Where the platform uses cookies and similar tracking tools, those are addressed separately in the Cookie Policy.

Account management is the primary use: verifying your identity, processing deposits and withdrawals, and maintaining your gaming history. Beyond that, the casino uses personal data to comply with its obligations under the GCB licence — including Know Your Customer (KYC) checks, source-of-funds verification, and transaction monitoring required under anti-money laundering frameworks.

Stоit imet’ v vidu that marketing communications are only sent where you have provided explicit consent or where a legitimate interest applies under applicable law. You can withdraw marketing consent at any time by contacting [email protected] or using the unsubscribe link in any email. Responsible gambling monitoring — including detection of patterns that may indicate problem gambling — is conducted as part of the casino’s player protection obligations. This is not optional and forms part of the licence conditions.

For players in Australia, personal data is handled in accordance with the Privacy Act 1988 (Cth) and the APPs. The lawful grounds for processing depend on the purpose: contract performance covers account operation and payment processing; legal obligation covers KYC, AML monitoring, and regulatory reporting; legitimate interest covers fraud prevention and security; and consent covers direct marketing and optional data uses.

The casino does not rely on consent as the basis for processing that is required to fulfil its regulatory obligations. Where consent is the basis, it can be withdrawn without affecting the legality of prior processing.

Scy Crown Casino does not sell personal data to third parties. Data is shared only where necessary and only with parties bound by confidentiality and data protection obligations. Categories of recipients include payment processors and banking partners, identity verification providers, fraud detection and AML compliance services, IT infrastructure and hosting providers, and regulatory authorities including the GCB when required by law.

If the casino is acquired or merges with another entity, personal data held at that time may form part of the transferred assets. Players would be notified in advance where required by applicable law. No personal data is transferred to countries outside those with adequate protections without appropriate safeguards in place.

Account data is retained for as long as the account remains active and for a minimum of five years following account closure. This retention period reflects anti-money laundering obligations, which require transaction records to be available for regulatory inspection. Identity documents are kept for the same minimum period. Where a shorter retention period applies to a specific category of data, that data is deleted or anonymised once it is no longer needed for its original purpose.

Players who close their account can request confirmation of what data is retained and for how long by contacting the casino directly. The casino cannot delete records that are subject to mandatory regulatory retention.

Under the Privacy Act 1988 (Cth), you have the right to access the personal information the casino holds about you, request correction of inaccurate or incomplete data, and make a complaint if you believe your privacy has been interfered with. Requests should be directed to [email protected]. The casino will respond within 30 days. If a request is refused, the casino will explain the reason.

Complaints that cannot be resolved directly may be referred to the Office of the Australian Information Commissioner (OAIC). The casino does not charge a fee for access requests unless the cost of retrieval is substantial, in which case you will be notified before any fee is applied.

The casino uses industry-standard security measures — including TLS encryption for data in transit, tokenisation for payment data, and access controls limiting who within the organisation can view personal information. Security measures are reviewed regularly. No system is entirely immune to risk, and players are encouraged to use strong, unique passwords and to contact support immediately if they suspect unauthorised access to their account.

The platform is not available to persons under 18 years of age. The casino does not knowingly collect personal data from minors. Where an account is found to have been opened by a person under 18, it will be closed and any associated personal data deleted in accordance with this policy and applicable law.

When this policy is updated, the revised version will be published at skycrown.com with the new effective date noted. Players are encouraged to review the policy periodically. Continued use of the platform after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.